Terms & Conditions

This website is  intended for use by hospitals, doctors/surgeons, dentists, dental labs, veterinary hospitals, veterinarians, medical and dental students, and other purchasing departments in the health industry. Surgidental disclaims responsibility for any improper use of the products listed on our site.

Lifetime Warranty:

• All premium-grade instruments now come with a lifetime warranty covering material defects and workmanship, including breakage, joint failures, and corrosion under normal use.
• Proper care, such as cleaning and lubrication, is required for warranty maintenance.
• Routine maintenance activities such as sharpening instruments and repairing minor tip damages are considered standard use and are not covered by the warranty.

30-Day Return Policy:

• Instruments can be returned within 30 days for a full refund, excluding shipping.
• Return restrictions include the requirement for the item to be in its original and new condition with a reference number and date of purchase.
• Alterations in instruments or products will not be accepted for refund or exchange.
• Defective items or those with material-related problems must be returned within 7 days of receipt.
• All used instruments must be sterilized before use, following the provided "Cleaning & Care of Instruments" instructions, as corrosion may occur if not properly cleaned. Unless defective, all returns are subject to a 20% restocking fee.

Refund Process:

• Surgidental issues refunds within 7 business days after receiving returns, following the same payment method as received unless specified by the customer.

Changes or Cancellation Policy:

• Orders not yet shipped can be canceled or changed. Contact Customer Service at 888-950-3368 with your name and order number for verification. 

Delivery Policy:

• We work with USPS for shipping, calculating real-time rates based on zip code and weight.
• Orders placed before noon (1:00 PM EST) may be shipped the same business day, while those placed after noon (1:00 pm EST) will be shipped the following business day.
• Surgidental does not guarantee First-Class Mail or Priority Mail deliveries. Orders may be delayed due to backorders, and customers will be informed accordingly.

Transaction Currency:

• The only supported currency is US Dollars ($). 

Please  review the Terms and Conditions regularly, as updates may occur when necessary.